Webdock Control Panel

Frequently Asked Questions (FAQ)

FAQ webdock
Here we have gathered the most frequently asked questions in our support channels for quick reference and links to answers.
Last updated September 30, 2025

Getting Started

Deploying Server Scripts

Getting started
The easy way to deploy your scripts!
Last updated September 30, 2025

Email Forwarding Using ImprovMX

Emails Getting started
Forwarding incoming emails on your domain to your email box using ImprovMX
Last updated September 30, 2025

File Manager

Getting started
Create FTP users and manage your files in the webroot from the dashboard.
Last updated September 30, 2025
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Your Account

Webdock Teams

Your Account dashboard
A brief explanation of what you can do with the Teams feature
Last updated September 30, 2025

Billing Details

Your Account dashboard
You account billing details page.
Last updated September 30, 2025

Monitoring

Monitoring Your Account
Implement Monitoring of your Webdock servers.
Last updated September 30, 2025
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Shell Users and Sudo

How to get Shell Access and run commands as Root

Shell User
This article describes how you gain SSH access and execute commands as root on your Webdock server.
Last updated September 30, 2025

Set up an SSH key

SSH Key
In this article we show how you generate an SSH key on your local machine in order to log in to Webdock servers
Last updated September 30, 2025

Using Putty to Connect to Your Webdock Server

Shell User SSH Key Windows
In this guide we show you how to use Putty on Windows in order to generate your public/private key pair and connect to your server.
Last updated September 30, 2025
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Advanced Features

Changing the Web Root

configuration Let's Encrypt Web Root
Learn how to change your Web Root...
Last updated September 30, 2025

Enabling or disabling components

Components Disable Enable
Learn how to Enable or Disable certain components.
Last updated September 30, 2025

Securing your Redis installation

configuration Disable redis
Learn how to further secure Redis on Webdock stacks by setting a password and renaming or disabling dangerous commands.
Last updated September 30, 2025
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Networking, IP addresses & DNS

DOS and DDOS Protection in Webdock Datacenters

DNS networking
Practical good-to-know information on how our DDOS protection works
Last updated September 30, 2025

How to access webdock.cloud alias if DNS is not working

DNS networking
A short article on what to do when the Webdock alias doesn't work
Last updated September 30, 2025

How to point your domain to your server using DNS

DNS networking
This article describes how you set A and AAAA records with your DNS provider in order to point your domain to your server.
Last updated September 30, 2025
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Optimizing Performance

Enabling Brotli Compression

perfect server performance
In this article we show how to enable Brotli compression. Brotli has shown compression ratios of up to 26% smaller than current methods, with less CPU usage.
Last updated September 30, 2025

Enabling HTTP2

configuration Enable HTTP2
Learn how to Enable and configure HTTP2.
Last updated September 30, 2025

How to Benchmark your server with ApacheBench

benchmarking performance
In this article we go through the commands you need to run in order to benchmark your server using ApacheBench as well as how you interpret the results.
Last updated September 30, 2025
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Recommendations and Guidelines

Docker & LXD support

Docker Installation LXD
Webdock fully supports nested LXD containers, but not Docker at the moment
Last updated September 30, 2025

Snapshots

Information Snapshot
Information regarding Snapshots of your Webdock server
Last updated September 30, 2025

Third-Party Control Panels

3rd party control panel Cloudron cPanel Cyber Panel Directadmin GridPane Hestia Information Laravel Forge Plesk Ploi Runcloud ServerPilot SpinupWP Virtualmin
Information regarding Third Party Control Panels supported by Webdock
Last updated September 30, 2025
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SSL Certificate Guides

Cloudflare Cache and SSL

Certbot configuration Let's Encrypt ssl
Webdock offers full Let's Encrypt support on all our stacks, and we enable and force HTTPS on your server as soon as it is created. This page details some of the caveats you might run into while working with Let's Encrypt and Certbot.
Last updated September 30, 2025

Common Certbot Errors

configuration ssl troubleshooting
Let's Encrypt Certbot sometimes kicks up a fuss. In this article we document the most commonly encountered errors and how to solve them.
Last updated September 30, 2025

A Comprehensive Guide to Fixing Common Let's Encrypt Errors

Let's Encrypt SSL
Here you will find everything you need to know about the common let's encrypt errors
Last updated September 30, 2025
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Mobile App Guides

Using ConnectBot to gain Shell (SSH) Access with the Android App

Android App webdock
In this guide we show you how to get Shell User (SSH) access with our Android App to your Webdock Server as well as running commands as Root.
Last updated September 30, 2025

Getting Started with the Mobile App

Android App iOS webdock
In this article we show you how to get started with our Mobile App for iOS and Android
Last updated September 30, 2025

Troubleshooting Guides

Diagnosing 502 Bad Gateway Error

apache nginx perfect server troubleshooting
Learn how to understand and troubleshoot a 502 Bad Gateway error
Last updated September 30, 2025

Webdock Load Balancer

Getting started with the Webdock Load Balancer

Your Account dashboard
This guide shows how to get started with and troubleshoot the Webdock Load Balancer
Last updated September 30, 2025

Web Application Firewall

Getting started with the Webdock Web Application Firewall

Your Account dashboard
This guide shows how to get started with and troubleshoot the Webdock Web Application Firewall
Last updated September 30, 2025
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